There are two things that 680 hotel is known for; insecurity and poor service; now I have a third; harassment.

About three years ago, a friend was visiting town and I recommended 680 hotel, but he lost his valuables, I later came to learn that if you want to be mugged or to lose your valuables, book at 680.

So, I disliked the place and hasn't been there since.

But when GG asked me to meet her there, I thought it was a good idea, they have a coffee shop down stairs; so I thought it was a good idea; I was wrong.

For some reason the watchman at 680 hotel waited till our meeting was done and before GG could even take ten steps, he came on to me and suggested that I move to another restaurant. He picked me out of a crowd and wondered why so I asked what rationale he had used.

I have never been hounded by a watchman at a Cafe; I would have expected that in one of those down town joints I frequent but not at a three star hotel in town.

The most annoying thing was the watchman started interfering with my laptop, grabbing it and in the meantime attracting some attention. I must have looked out of place, a hooker or something like that.

You can imagine GG at the stairs calling me wondering what was happening to me; 680 hotel has no internet and there is nothing that would have kept me idling there; its not my kind of place.

Anyway, so I went to the front office and talked to a guy called Patrick Kivoo, the manager or something like that. He started saying how there was break down of communication blabla...

From the experience, I understood why the hotel is so insecure; they have their priorities messed up; if you have rungu-wielding watchmen harassing customers, what do you expect?

Bit up to now, I have not understood what I did or did not do; I bought, no one said spend more and I didn't; but that was the first time I was embarrassed.

So much for big hotels....

Comments:

27 01 2010 Paul

I stay at 680 every year and honestly I agree on most of the things that you have said. You'll be better at Hotel Southern Blue in Ngara which is owned by Kaguthi. Negative things about 680:

Customer service is horrible!

Security guards are not professional. If they know that you don't live in Kenya, they will beg you to give them tips everyday

Hotel check - out time is 10 O' clock but 10 minutes before time your card is deactivated - Management response is that there time is different than the customer. I guess 680 is the only hotel that has special time in the world.

TVs in the room do not have good reception and you have to deposit a ksh 1000 to be given a TV remote. What a shame!

I know Patrick, he is a good guy but cannot handle situation. I had a confrontation with his assistant due to unwarranted search and all he could say is communication problem blaah blaah..... . At the end of the day they all had to back down because I was ready to knock the shit out of them.